|
|
 |
Have you ever requested information or assigned a task and never heard
about it again? With WorkPool you can track all requests, reduce
administration, the number of emails sent and received, and get rid of
your office in-tray all together! From a central pool of information, you
have a holistic, real-time view of and direct control over all the inputs,
outputs, processes, tasks and activities in your organisation, as well as
direct access to all inter-team communications.
Personal Assistant
WorkPool is an efficient, but non-invasive personal assistant that will
keep track of all your tasks and responsibilities and assist you in your
time management. You need now only look in one place to see everything
that is expected of you, by whom and by when.
- Manage your workflow according to deadlines, priority and type of
task (phone calls, faxes, emails, programming, etc.).
- WorkPool plans your day by automatically creating a daily action
plan based on your availability and task follow-up dates.
- Receive requests from clients directly onto your workflow (intercept
emails or faxes).
- Distinguish between billable and non-billable tasks or activities
and keep track of non-productive time.
- Specify and revise follow-up dates to ensure you achieve deadlines.
- Attach electronic documents to tasks, or file them in a client's
electronic folder to ensure that you always have all information and
original documentation on hand.
- Use your personal notebook to capture notes and eliminate the need
for paper.
- Restrict access to personal or confidential items, e.g. financial
information, or sensitive HR issues.
- Extract stats on tasks and activities to review how much time is
spent on admin, meetings, marketing, phone calls, etc.
- Archive older or completed items.
Task Delegation
One of WorkPool's most powerful features is the ease with which you are
able to manage the responsibilities of others. Reduce time spent on
follow-ups and remove the need for feedback meetings altogether. Remove
miscommunication from your office environment and extract information
about any task or activity, at any time.
- View anyone's workflow to assess their current workload and view
their action plan for the day. Provide clients with the latest
progress on their tasks, even though their contact person is
unavailable (sick or on leave).
- Assign or reassign tasks within seconds - WorkPool will notify
colleagues automatically via email or SMS. Track tasks of interest in
other departments, or on behalf of customers according to unique,
system-generated reference numbers.
- View and manage all tasks assigned or delegated to others from a
single interface.
- Change a task's due date, priority, or other attributes to
accommodate changes in your environment or commitments to clients.
- Retain a complete chronological task history and audit trail of
events on each task.
- Make quality assurance a part of everyone's responsibility - only
accept or sign-off tasks that you are completely satisfied with. Give
constructive input to tasks prior to their due date in order to ensure
their success.
- Co-ordinate staff or teams on a local, national or international
level.
- Transfer ownership of tasks to others for further action, or create
new tasks linked to existing tasks.
|
|
 |
Workflow Management
