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Business-to-Business (B2B)
WorkPool extends the boundaries of your business to include
business-to-business (whether corporate or individual) and
business-to-consumer interaction. Manage business partners or service
providers as if they are part of your own company, and measure and compare
their efficiency and turnaround times against your predefined service
level agreements (SLA's). Document non-conformances and draw reports to
quantify the cost to company and time spent on the relationship. Submit
new requests to vendors and document all communication between businesses
to compile a comprehensive audit trail of events.
Business-to-Consumer (B2C)
Use WorkPool's fully automated electronic helpdesk to provide your clients
with an alternative communication interface without an expensive
infrastructure. Utilize the built-in communication facilities to contact
clients, query or request information, or keep them updated with emails or
SMS's.
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B2B/B2C Integration
