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WorkPool transcends traditional applications and management information
systems by providing managers with valuable information and reports in
real-time on issues such as productivity and efficiency. As a business
owner or manager, you can use WorkPool as a knowledge management tool to
capture and protect your intellectual property and retain the intellectual
capital of key resources.
- Powerful text-searching on all tasks, notes and activities in the
live database.
- Define multi-dimensional task classifications/groups and extract
reports such as number of complaints received, frequently asked
questions, or the cost of and time spent on support requests,
marketing of products or other specific activities.
- Track service level agreements (turn-around times as well as total
time spent on any relationship).
- Extract comprehensive client/project reports on both billable and
non-billable items.
- Extract resource-specific reports for performance appraisals or for
compiling job descriptions.
- Train new employees, or allow them to train themselves, by reviewing
real-life scenarios in the database.
- Allow staff to take ownership of new ideas or research projects by
placing them on a general workflow.
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Search & Reporting
